Privacy and Cookie Policy.

Last Updated: December 2024

At Hay Consulting, your privacy is important to us. This Privacy and Cookie Policy explains how we collect, use, and protect your information when you visit our website, interact with us, or use our services.

1. Information We Collect

We may collect the following types of personal information:

  • Contact Information: Name, email address, phone number, and company name (if provided through contact forms).

  • Usage Data: IP address, browser type, device information, and browsing activity on our site.

  • Cookies: Information collected via cookies and similar tracking technologies, including Google Analytics (see Section 4).

2. How We Use Your Information

We use the information collected for:

  • Providing and improving our services.

  • Responding to your enquiries and communications.

  • Analysing website performance and user behaviour to enhance user experience.

  • Complying with legal obligations.

3. Legal Basis for Processing

Under the UK GDPR, we rely on the following legal bases for processing your personal data:

  • Consent: For non-essential cookies, including Google Analytics, and direct marketing (where applicable).

  • Legitimate Interests: To analyse site performance and communicate with you effectively.

  • Legal Obligations: To comply with UK laws or regulatory requirements.

4. Cookies and Google Analytics

What Are Cookies?

Cookies are small text files stored on your device to collect standard internet log information and visitor behaviour.

Google Analytics

We use Google Analytics to collect information about how visitors interact with our website. This data includes:

  • Pages visited.

  • Time spent on the site.

  • Traffic sources.

  • Geographical location (approximate).

This information helps us understand user behaviour and improve our website. Google Analytics uses cookies to track this data, and the information is anonymised wherever possible.

Google may process this data on servers outside the UK and EEA. For more information, see the Google Privacy Policy.

Types of Cookies We Use

  • Essential Cookies: Necessary for website functionality (e.g., session management).

  • Performance Cookies: Including Google Analytics cookies, which track site performance and usage.

  • Targeting/Advertising Cookies: Used for personalised ads (if applicable).

Managing Cookies

You can manage or disable cookies in your browser settings. However, disabling cookies may impact the functionality of our website.

Upon visiting our site, you will see a cookie banner where you can:

  • Accept all cookies.

  • Reject non-essential cookies.

  • Customise your cookie preferences.

For more information, visit our [Cookie Management Page].

5. Sharing Your Information

We do not sell or share your personal data with third parties, except where:

  • Required by law.

  • Necessary to fulfil a contract or service.

  • We use third-party services, such as Google Analytics, bound by confidentiality agreements.

6. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy or comply with legal obligations.

7. Your Rights

Under the UK GDPR, you have the following rights:

  • Access: Request a copy of the data we hold about you.

  • Correction: Update any inaccuracies in your personal data.

  • Erasure: Request the deletion of your personal data, where applicable.

  • Restriction: Limit how we process your data.

  • Objection: Object to certain types of processing, such as Google Analytics tracking.

  • Data Portability: Receive your data in a portable format.

To exercise any of these rights, please contact us at hello@hayconsulting.co.uk.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

9. Security Measures

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse.

10. Updates to This Policy

We may update this policy from time to time. Please check this page periodically for changes.

11. Contact Us

If you have any questions about this policy or wish to make a complaint, please contact us:
Email: hello@hayconsulting.co.uk